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MARKET RESEARCH

Knowing your customers, your competition and the market trends​

Whether you are starting out in an emerging market or have been in the same one for a long time, every context is constantly evolving: the competition is moving at a rapid pace, new projects are being launched, the political context is changing, customer expectations are being renewed... A market study makes it possible to take a “snapshot” of the current state of the market and its evolution in order to define which services are currently the most suitable.

PROCESS STANDARDIZATION

Work better, quicker and easier​

"We'll have to go over this template once again"; "Well, I forgot an attachment in the message again"; "This is a bit repetitive, we have to copy the same paragraph three times for each client"... Are you familiar with these situations too? By taking the time to review your processes together, we can highlight their weaknesses and implement tools and habits that will allow you to save time while reducing mistakes.

BUSINESS PLAN

Clarify what you do, for whom, and how much it costs

Are you developing a new project, renovating your customer area, launching a new product? Are you having doubts about the gain potential associated with these? Drawing up a business plan will allow you to dispel doubts and to quantify the risks related to your idea. Before generating operating costs, you will have been able to determine which levers to use to reach your customers with quality services and a healthy financial structure.

TRAINING

The quality of your services depends on the knowledge of your team​

Whether it is for the use of a new tool or for a friendly reminder on the quality level you wish to provide your customers with, training is a key element of a successful service. By adapting to your structure through concrete examples and interactive exercises, the training sessions will allow your teams to understand how to perform their tasks. The sessions will also be enriching moments of team building and knowledge exchange among your staff.

COMMUNICATION PLAN

Saying What, When, How, and to Whom​

Topics can be trivial or complex, mundane or controversial; the public’s reaction will depend in part on what you say, but also greatly on how you say it, which is often overlooked. In order for information to be communicated clearly and deliberately, both internally and externally, it must be well thought out. A communication plan makes it possible to define the desired messages and channels in order to establish a schedule of resources and publications.

EVENT MANAGEMENT COACHING

Preparing all the tools for the success of your event​

In order for an event to be successful both for guests and organizers, many things are organized beforehand. From corkscrews to spare batteries for the host's microphone, a small oversight can have big consequences. In order to avoid any slip-up, you will need to set up procedures, checklists and reminders that will allow you to reach your event with a peace of mind and enjoy it alongside your guests.

PLAN REVIEWING

Anticipating the configuration of your spaces to avoid logistical problems​

When building or renovating, it is not always easy to imagine the spaces on the basis of a plan. Moreover, construction professionals are not always aware of the specific needs of guest areas. Reviewing your plans in advance will allow to confirm the operating modes, the guest and staff flows and the choice of furniture from a functional point of view, for a construction that is as efficient as it is beautiful.

QUALITY AND EFFICIENCY REVIEW

External analysis of your activities to identify your strengths and your potential for improvement​

By being constantly surrounded by them, one sometimes ends up lacking perspective their own activities. Perhaps you have noticed a dissatisfaction of your customers, or a drop in sales, or remarks from your teams, but you are unable to concretely recognize the source of the problem? Or you simply strive to upgrade your services but are unsure of the improvement areas? An external perspective can bring to light elements that you had not identified and possible options to solve them.

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